Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at about22penguins@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at about22penguins@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at about22penguins@gmail.com.

Return and Refund Policy for about22penguins LLC

Effective Date: September 21, 2024

Thank you for your purchase from about22penguins LLC! We hope you love your products. However, if you are not completely satisfied with your order, we’re here to help.

Returns

  1. Eligibility for Returns:
    We do not accept returns on products unless they are defective or do not meet our quality standards. If you receive a product that falls into these categories, please contact us within 7 days of receiving the item.

  2. Return Process:
    To initiate a return for a defective or unsatisfactory product, please contact us at about22penguins@gmail.com. Include your order number and a description of the issue. We will provide you with instructions for returning the product.

Refunds

  1. Refund Processing Time:
    Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days.

  2. Original Shipping Costs:
    Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to a defect or error on our part.

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact us at: